I started here with pain in my ankles while running cross country and track and they made it such a good fun experience and really helping with my ankle pain. I ended my season without any pain and enjoying running so much more!!
Caroline Dick from Hershey
My time here with Carol has improved my daily life, and I’m no longer in pain! I am able to complete my daily activities again without pain or discomfort. Carol has been excellent and has taken the time to listen and work through all my physical issues with me. I would highly recommend to anyone with any sort of physical issue or pain.
Sarah Westrup from Hershey
Everyone at Madden & Gilbert Hershey have been so kind and supportive. Katelyn is a wonderful therapist who helped make a stressful time feel easy. I started PT due to a bad ankle sprain and was dealing with limited mobility and strength in my ankle. By the end of my time there my ankle strength and balance is better than before I even injured my ankle and my mobility is back to almost 100%! Katelyn answered all my questions and made me feel supported throughout the entire process, I would highly recommend Madden & Gilbert and Dr. Katelyn Alexander!
Keri Ann from Hershey
Dan and Ryan are great! Got me ready to go before my season starts. Felt super welcome and was treated very well. Excited to follow up with them next off season!
Troy Schreffler from Hershey
After my escape from death following a fall and corrective surgeries I chose Madden and Gilbert as my provider of physical therapy. My care plan was clear however multiple adjustments had to be employed because of complications I encountered tied to my aging process. However, I was fortunate to have a team of providers that were knowledge and changed my care plans to target the new physical issues I encountered. Carol, my primary therapist, was a recent graduate from her doctoral program for PT specialist. She is so knowledgeable, compassionate, and caring but knows when you need a "reminder" and encouragement to work harder. There were also times I over reacted and moved too fast and vigorous which was detrimental to continuing progress. Carol would provide the mental healing that was so important to keep me on target. I cannot imagine where I would be without her caring and guidance. Go Carol! Go Madden and Gilbert Team.
David R. Ranck from Hershey
Fantastic! I had a pretty rough MCL injury from soccer, and Ryan knew exactly how to diagnose and curate a training plan for me. I went from not being able to bend my knee to being able to push 300lbs! I never felt in doubt of the process, and that speaks volumes of the care they gave me. Ecstatic that I can run around the field again, would absolutely recommend!
Sami Ö. from Hershey
I can truly say this experience has been nothing short of life-changing. After a devastating car accident in August 2025, I found myself battling persistent neck and shoulder pain, along with relentless migraines that clouded my days. Enter Jan—her care and expertise immediately set me at ease. She took the time to deeply explain what was happening inside my body, making me feel seen and understood. From that first moment she began working on my neck, I knew she was a true professional. Jan combined her skills with advanced laser therapy and provided me with personalized exercises that targeted my recovery. Within just a week, the transformation was remarkable—my pain diminished, and my outlook on life brightened as my mental clarity returned. The entire Madden and Gilbert team, from the friendly receptionist Debbie. I wholeheartedly recommend Madden and Gilbert—top-tier PT therapists who genuinely make a difference. ———Tammie
Tammie McKechnie from Hershey
Two of my sons went to Jan for long term sports related issues—oshgood schlatters & back/hip pain. She targeted the source of the issues quickly, and created a treatment plan for both. After spending months being frustrated at other physical therapists, both my boys quickly turned the corner after a couple short weeks. She is very knowledgeable and intuitive, plus compliments her treatment with lasers therapy and gait analysis. I’ve been recommending her to all the other sports moms!
Sarah Gray from Hershey
I haven't had much success going to PT in the past, but Katelyn was a different story. Her tx included gradually adding exercises each week to engage and strengthen muscles and after a few visits my back pain began to decrease, and I could finally get a decent night sleep again. The pain decreased each week, and at the end of tx she gave suggestions for maintenance. I also appreciate Katelyn's gentle nature. Great experience overall, including Deb at the front desk.
Paula Cerrone from Hershey
I worked with Jan for about six months for longstanding neck and back pain. She was originally recommended to me by a family member she had also worked with, and I’m very glad I followed that recommendation. Jan is thoughtful, attentive, and took the time to understand what was going on week to week. She recommended a variety of modalities and adapted treatment to fit my symptoms, and over time I did see meaningful improvement. The office itself is also very easy to work with. Scheduling is straightforward, parking is convenient, and Debbie at the front desk is always helpful and welcoming. I couldn’t have asked for a better experience and would absolutely recommend Jan and this practice.
J M from Hershey
When I first arrived at Madden and Gilbert, I was introduced to my physical therapist, Katelyn. At that time, I could barely walk. She began with a thorough assessment to determine the best starting point for my recovery. Over time, she gradually introduced new exercises and regularly reassessed my progress to make sure I was moving in the right direction. Not only did she help me with my injury, but she also took the time to explain why it happened and what I can do in the future to prevent it from happening again. What stood out most about the Madden and Gilbert Hershey location is that you’re never treated like just another patient. The care truly feels personal. It starts the moment you walk in and are greeted by Deb at the front desk, who is always welcoming and in a great mood. The entire team of physical therapists works together to ensure every patient receives the attention and care they need. Everyone there was outstanding, and I wouldn’t go anywhere else. Because of them I can finally play with my toddler again!
Dan Flynn from Hershey
I came to Madden and Gilbert with issues from a pinched nerve in my neck. Was having pain when sitting and just overall discomfort. After a few sessions together with laser therapy I noticed a quick improvement. Both Jan and Mike were very attentive for the entirety of my sessions. That was a welcome change from other practices I visited previously were you get the exercises then go to your corner to complete them. Would recommend Madden and Gilbert and will return if issues arrive on the future.
Mary Quarry from Hershey
Went to Madden and Gilbert in Camp Hill for balance and to strengthen my legs. After the therapeutic exercises, I was very pleased with the results in improvement in my balance and leg strength. All of the people there were extremely knowledgeable, caring, and helpful. From the ladies at the front desk, the therapists, and other clients, everyone was friendly and welcoming. It made the visits enjoyable even though it was hard work. I would highly recommend Madden and Gilbert, especially at the Camo Hill Cedar Cliff office.
Diane McCormick from Hershey
Carol was awesome helping me get back to my “normal” physical self after my surgery. Actually doing better now than before my surgery. Thank you Carol for your positive attitude and help.
Thomas Black from Hershey
M &G gives their clients a real personal experience and well-being. I really had a sincere feeling that my issues were definitely their highest priority. Dr. Carol is a true professional and I would recommend her to anyone.
Ron Birch from Hershey
