I had a great experience with the laser treatment for my shoulders. Since starting treatment, my nighttime shoulder pain has been greatly diminished, allowing me to sleep much more comfortably. Ryan was an excellent physical therapist throughout the process. He took the time to answer all of my questions thoroughly and made sure I understood the treatment plan and expected results. His professionalism, knowledge, and genuine concern for my progress made a big difference in my experience. I highly recommend this treatment and Ryan’s care to anyone dealing with shoulder pain.
deborah mccoach from Hershey
Knowledgeable and friendly PT. A thorough process of rehab in a welcoming environment. Highly recommended!
The Spaniard from Hershey
Jan and her team have stayed with me through many running-related injuries and each time showed determination to resolve the pain/issue. I appreciate that tenacity and Jan’s impressive knowledge of the body and its motion to rule out some diagnoses and locate the root problem, which others may easily overlook. I also find their positive and friendly nature continually welcoming, especially when my appointments often fall after long work days. No matter your age or ailment, this practice and its team is one that won’t let you down!
Jessica Paholsky from Hershey
I am so impressed with Dr. Carol's skill level and she began working with me before her licensure examination. Her education created a doctorally prepared physical therapist who is a champion at assessing and using me, the patient, to create my treatment plan. I have the utmost confidence in the physical and mental strategies she utilizes in my care plan. I have been fortunate to have her so long and know her patience and encouragements are the reasons I am progressing.
david ranck from Hershey
My experience at Madden was excellent at all levels. The environment is comfortable and welcoming. The staff is very friendly. My physical therapist, Katelyn, listened attentively to my concerns. She is thorough, professional, and very pleasant. By the end of my course of PT, I have regained full range of motion and full strength of my injured shoulder. I am very grateful for the exceptional care and treatment I received at Madden Physical Therapy.
Les S from Hershey
I started here with pain in my ankles while running cross country and track and they made it such a good fun experience and really helping with my ankle pain. I ended my season without any pain and enjoying running so much more!!
Caroline Dick from Hershey
My time here with Carol has improved my daily life, and I’m no longer in pain! I am able to complete my daily activities again without pain or discomfort. Carol has been excellent and has taken the time to listen and work through all my physical issues with me. I would highly recommend to anyone with any sort of physical issue or pain.
Sarah Westrup from Hershey
Everyone at Madden & Gilbert Hershey have been so kind and supportive. Katelyn is a wonderful therapist who helped make a stressful time feel easy. I started PT due to a bad ankle sprain and was dealing with limited mobility and strength in my ankle. By the end of my time there my ankle strength and balance is better than before I even injured my ankle and my mobility is back to almost 100%! Katelyn answered all my questions and made me feel supported throughout the entire process, I would highly recommend Madden & Gilbert and Dr. Katelyn Alexander!
Keri Ann from Hershey
Dan and Ryan are great! Got me ready to go before my season starts. Felt super welcome and was treated very well. Excited to follow up with them next off season!
Troy Schreffler from Hershey
After my escape from death following a fall and corrective surgeries I chose Madden and Gilbert as my provider of physical therapy. My care plan was clear however multiple adjustments had to be employed because of complications I encountered tied to my aging process. However, I was fortunate to have a team of providers that were knowledge and changed my care plans to target the new physical issues I encountered. Carol, my primary therapist, was a recent graduate from her doctoral program for PT specialist. She is so knowledgeable, compassionate, and caring but knows when you need a "reminder" and encouragement to work harder. There were also times I over reacted and moved too fast and vigorous which was detrimental to continuing progress. Carol would provide the mental healing that was so important to keep me on target. I cannot imagine where I would be without her caring and guidance. Go Carol! Go Madden and Gilbert Team.
David R. Ranck from Hershey
Fantastic! I had a pretty rough MCL injury from soccer, and Ryan knew exactly how to diagnose and curate a training plan for me. I went from not being able to bend my knee to being able to push 300lbs! I never felt in doubt of the process, and that speaks volumes of the care they gave me. Ecstatic that I can run around the field again, would absolutely recommend!
Sami Ö. from Hershey
I can truly say this experience has been nothing short of life-changing. After a devastating car accident in August 2025, I found myself battling persistent neck and shoulder pain, along with relentless migraines that clouded my days. Enter Jan—her care and expertise immediately set me at ease. She took the time to deeply explain what was happening inside my body, making me feel seen and understood. From that first moment she began working on my neck, I knew she was a true professional. Jan combined her skills with advanced laser therapy and provided me with personalized exercises that targeted my recovery. Within just a week, the transformation was remarkable—my pain diminished, and my outlook on life brightened as my mental clarity returned. The entire Madden and Gilbert team, from the friendly receptionist Debbie. I wholeheartedly recommend Madden and Gilbert—top-tier PT therapists who genuinely make a difference. ———Tammie
Tammie McKechnie from Hershey
Two of my sons went to Jan for long term sports related issues—oshgood schlatters & back/hip pain. She targeted the source of the issues quickly, and created a treatment plan for both. After spending months being frustrated at other physical therapists, both my boys quickly turned the corner after a couple short weeks. She is very knowledgeable and intuitive, plus compliments her treatment with lasers therapy and gait analysis. I’ve been recommending her to all the other sports moms!
Sarah Gray from Hershey
I haven't had much success going to PT in the past, but Katelyn was a different story. Her tx included gradually adding exercises each week to engage and strengthen muscles and after a few visits my back pain began to decrease, and I could finally get a decent night sleep again. The pain decreased each week, and at the end of tx she gave suggestions for maintenance. I also appreciate Katelyn's gentle nature. Great experience overall, including Deb at the front desk.
Paula Cerrone from Hershey
I worked with Jan for about six months for longstanding neck and back pain. She was originally recommended to me by a family member she had also worked with, and I’m very glad I followed that recommendation. Jan is thoughtful, attentive, and took the time to understand what was going on week to week. She recommended a variety of modalities and adapted treatment to fit my symptoms, and over time I did see meaningful improvement. The office itself is also very easy to work with. Scheduling is straightforward, parking is convenient, and Debbie at the front desk is always helpful and welcoming. I couldn’t have asked for a better experience and would absolutely recommend Jan and this practice.
J M from Hershey
